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The True Cost Of Social Customer Service | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in May
Blake Morgan , CONTRIBUTOR

I was recently at an event and we were talking about the cost of social customer service. Some say that the cost of an interaction on social media is much cheaper than in the call center.

http://www.forbes.com/sites/blakemorgan/2016/05/26/the-true-cost-of-social-customer-service/#d1ab3fdbbfba
 

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